Terms of service

TERMS & CONDITIONS – HYRA MATS

Last Updated: 02/02/2026

Welcome to HYRA MATS, operated by HYRA ENTERPRISES. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions.

1. Business Information

  • Business Name: HYRA ENTERPRISES

  • Brand Name: HYRA MATS

  • GST Number: 33ATEPY9832H1Z7

  • Address:
    43/26, Kadhar Meera Maraikayar Street,
    Vandavasi – 604408,
    Tiruvannamalai District, Tamil Nadu, India

  • WhatsApp / Phone: 6381309863

2. Use of Website

By using this website, you agree:

  • To provide accurate and complete information

  • Not to misuse the website or its content

  • Not to attempt fraudulent transactions

HYRA MATS reserves the right to refuse service if misuse is detected.

3. Product Information

  • Product images are for representation purposes only

  • Natural products may have minor variations in colour, texture, or appearance

  • Such natural variations are not considered defects

4. Pricing & Payments

  • All prices are listed in Indian Rupees (₹)

  • Prices are inclusive/exclusive of GST as applicable

  • HYRA MATS reserves the right to change prices without prior notice

  • Payments are processed through secure third-party gateways

5. Orders & Acceptance

  • Orders are confirmed only after successful payment (except COD)

  • HYRA MATS reserves the right to cancel orders due to:

    • Stock unavailability

    • Pricing errors

    • Suspected fraud

In such cases, refunds will be processed as per policy.

6. Shipping & Delivery

  • Orders are shipped via Shiprocket and partner couriers

  • Delivery timelines are estimates, not guarantees

  • HYRA MATS is not liable for courier delays beyond its control

7. Returns, Exchanges & Refunds

  • Governed by our Return & Exchange Policy

  • 7-day return/exchange with valid photo proof

  • Requests accepted only via WhatsApp

8. Cancellation Policy

  • Orders can be cancelled before shipment only

  • Once shipped, orders cannot be cancelled

9. Intellectual Property

All website content, logos, images, and text belong to HYRA MATS and may not be copied or used without written permission.

10. Limitation of Liability

HYRA MATS shall not be liable for:

  • Indirect or incidental damages

  • Losses due to misuse of products

  • Delays caused by courier partners

11. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of Tamil Nadu courts.

12. Changes to Terms

HYRA MATS reserves the right to update these Terms & Conditions at any time. Continued use of the website implies acceptance of the updated terms.

13. Contact Information

For any queries, contact us:

📱 WhatsApp: 6381309863
📧 Email: support@hyramats.com