Shipping policy

SHIPPING & DELIVERY POLICY – HYRA MATS

Last Updated: 2/02/2026

HYRA MATS is operated by HYRA ENTERPRISES. We aim to deliver your orders safely and on time through reliable courier partners.

1. Order Processing Time

  • Orders are processed within 1–2 business days

  • Orders placed on Sundays or public holidays will be processed on the next working day

2. Shipping Coverage

  • We currently ship across India

  • Delivery availability depends on courier serviceability in your area

3. Delivery Timeline

  • Standard delivery time: 3–7 business days

  • Delivery timelines may vary based on:

    • Location

    • Courier partner

    • Weather or unforeseen circumstances

4. Shipping Partners

We use trusted logistics partners such as Shiprocket and associated courier services to ensure safe and timely delivery.

5. Order Tracking

  • Once your order is shipped, you will receive:

    • Tracking link via SMS or WhatsApp

    • Order status updates

You can track your shipment using the link provided.

6. Delivery Delays

HYRA MATS is not responsible for delays caused due to:

  • Courier partner issues

  • Natural calamities

  • Incorrect or incomplete address provided by the customer

7. Undelivered / RTO Orders

If an order is returned to us due to:

  • Incorrect address

  • Customer unavailable

  • Refusal to accept delivery

Re-shipping charges may apply.

8. Shipping Charges

  • Shipping charges (if applicable) will be clearly shown at checkout

  • Free shipping offers may be available during promotions

9. Address Accuracy

Customers are responsible for providing complete and accurate delivery details. HYRA MATS is not liable for delivery issues due to incorrect address information.

10. Contact Information

For shipping-related queries, contact us:

📱 WhatsApp: 6381309863
📧 Email: support@hyramats.com

HYRA ENTERPRISES
43/26, Kadhar Meera Maraikayar Street,
Vandavasi – 604408,
Tiruvannamalai District, Tamil Nadu, India