RETURN & EXCHANGE POLICY

RETURN & EXCHANGE POLICY – HYRA MATS

Last Updated: 2/2/2026

HYRA MATS is operated by HYRA ENTERPRISES. We are committed to providing quality natural Korai mats and a smooth shopping experience.

1. Return & Exchange Eligibility

We offer 7 DAYS RETURN OR EXCHANGE from the date of delivery.

A return or exchange request will be accepted only if:

  • The product is damaged, defective, or incorrect

  • The request is raised within 7 days of delivery

  • The product is unused and in original condition

  • Valid photo or video proof of the issue is provided

📸 Photo/Video proof is mandatory for all return or exchange requests.

2. Non-Returnable / Non-Exchangeable Cases

Returns or exchanges will not be accepted if:

  • The product has been used, washed, or altered

  • Damage occurred due to improper handling or usage

  • Request is made after 7 days of delivery

  • Minor colour, texture, or size variations (natural Korai grass products)

3. How to Request Return or Exchange (WhatsApp Only)

All return and exchange requests must be raised ONLY via WhatsApp.

📱 WhatsApp Number: 6381309863

Please share:

  • Order ID

  • Issue description

  • Clear photo/video proof

Our team will review the request and respond within 24–48 hours.

4. Exchange Policy

  • Approved exchanges will be processed based on product availability

  • Exchange shipment will be arranged by our logistics partner (Shiprocket)

  • If the requested exchange product is unavailable, a refund will be issued

5. Refund Policy

  • Approved refunds will be processed within 5–7 business days

  • Refunds will be credited to the original payment method

  • For COD orders, refunds will be processed via UPI or bank transfer

  • Shipping charges are non-refundable, unless the product is defective or incorrect

6. Return Pickup

  • Return pickup will be arranged through Shiprocket or courier partners

  • Pickup availability depends on serviceability of your location

  • In some cases, customer may be requested to self-ship the product

7. Order Cancellation

  • Orders can be cancelled before shipment only

  • Once shipped, cancellation is not possible

8. Contact Details

HYRA ENTERPRISES (HYRA MATS / HYRA STORES)
43/26, Kadhar Meera Maraikayar Street,
Vandavasi – 604408,
Tiruvannamalai District, Tamil Nadu – 604408

📱 WhatsApp (Returns & Support): 6381309863